> ## Documentation Index
> Fetch the complete documentation index at: https://flashrdp.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Find Your Server Credentials

> Locate your FlashRDP Windows RDP or Linux VPS login details: check welcome emails, spam folders, the Client Area, or reset the server password.

After placing an order with FlashRDP, your server credentials are usually delivered automatically within a few minutes.

<Steps>
  <Step title="Wait for Deployment to Complete">
    Once your payment is confirmed by the payment gateway, your server will begin provisioning automatically.

    * Most orders are deployed within **3 to 5 minutes**.
    * In some cases, deployment may take up to **10 minutes** depending on the selected operating system and node availability.

    <Info>Please allow up to 10 minutes before contacting support.</Info>
  </Step>

  <Step title="Check Your Email">
    When your server is ready, you will receive an email containing your access credentials.

    ### Windows Servers

    Look for an email with the subject: **"Your Windows Server is Nearly Ready!"**

    This email contains:

    * Server IP Address
    * Administrator Username
    * Administrator Password

    ### Linux Servers

    Look for an email with the subject: **"Your New Server Password"**

    This email contains your server login credentials and connection details.
  </Step>

  <Step title="Check Your Spam or Junk Folder">
    Sometimes email providers incorrectly classify automated messages. Before contacting support, please:

    * Check your Spam or Junk folder
    * Search your inbox for emails from FlashRDP
    * Mark FlashRDP emails as "Not Spam" if found in your spam folder
    * Add our email address to your safe sender list to ensure future notifications arrive correctly
  </Step>

  <Step title="Reset Your Server Password">
    If you cannot locate the credentials email, you can generate a new password directly from the client area.

    Visit your [Client Area Services](https://billing.flashrdp.com/clientarea.php?action=productdetails) and verify that your service status shows **Active** or **Complete**.

    Then:

    1. Open the service details page
    2. Click **Reset Server Password**
    3. Wait approximately 1 to 2 minutes

    A new password will be generated and delivered automatically to your email.
  </Step>

  <Step title="reinstall the Server">
    If resetting the password does not resolve the issue, you may reinstall the server. Scroll down to the reinstall section within your service page and select your preferred operating system.

    <Warning>
      **Important:** Rebuilding a server permanently erases all existing data and reinstalls the operating system from scratch.

      * All current files and configurations will be removed
      * A fresh installation will be performed
      * Deployment typically completes within 3 to 5 minutes
    </Warning>

    Once complete, new credentials will be generated and sent to you.
  </Step>
</Steps>

## Still Can't Access Your Server?

If you have waited at least 10 minutes, checked your spam folder, reset the password, and rebuilt the server but still have not received access details, our support team will be happy to help.

You can [contact us through our support channels](https://flashrdp.com/help?utm_source=docs\&utm_medium=mintlify).

<Tip>Please include your service ID and any relevant screenshots when contacting support to help us assist you faster.</Tip>