> ## Documentation Index
> Fetch the complete documentation index at: https://flashrdp.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing Portal and Account FAQ

> Questions about the FlashRDP Billing Portal at new.flashrdp.com: signing in, passwords, two-factor authentication, login email, signed-in devices, notifications and the classic client area.

## The Billing Portal

<AccordionGroup>
  <Accordion title="What is the Billing Portal?" icon="layout-dashboard">
    The Billing Portal at [new.flashrdp.com](https://new.flashrdp.com) is where you manage your FlashRDP account: deploy and control servers, back them up, upgrade or cancel them, pay invoices, add credit, open support tickets and change your settings. See the [Billing Portal tour](/docs/control-panel/billing-panel).
  </Accordion>

  <Accordion title="What is billing.flashrdp.com, and do I still need it?" icon="history">
    `billing.flashrdp.com` is the classic client area. You only need it for:

    * the **advanced Server Panel**: ISO media, rescue mode, server sharing and API tokens
    * the **affiliate program**

    Everything else is in the Billing Portal. Both use the same email address and password, and show the same servers and invoices.
  </Accordion>

  <Accordion title="Can I use the Billing Portal on my phone?" icon="smartphone">
    Yes. It works in any modern mobile browser. Tap the menu button at the top left to open the sidebar.
  </Accordion>

  <Accordion title="How do I find something quickly?" icon="search">
    Press <kbd>⌘</kbd> <kbd>K</kbd> on a Mac or <kbd>Ctrl</kbd> <kbd>K</kbd> on Windows and Linux. Search for a server name or IP address, a page, or an invoice number.
  </Accordion>
</AccordionGroup>

## Signing in

<AccordionGroup>
  <Accordion title="I forgot my account password" icon="key-round">
    On the [sign-in page](https://new.flashrdp.com/login), click **Forgot password?** and enter your login email. Open the link we email you within 30 minutes and choose a new password. All your devices are signed out. See [Forgot your password?](/docs/getting-started/create-account#forgot-your-password).
  </Accordion>

  <Accordion title="I used to sign in with Google. How do I sign in now?" icon="log-in">
    The Billing Portal uses email and password. Click **Forgot password?** on the sign-in page to set a password for the email address your account uses.
  </Accordion>

  <Accordion title="Why does sign-in only say “Invalid email, password or code”?" icon="circle-alert">
    For your security, every failed sign-in shows the same message, so nobody can find out which email addresses have accounts. Check the email address, the password and your authenticator app's time, or reset your password.
  </Accordion>

  <Accordion title="How long do I stay signed in?" icon="clock">
    Up to 7 days, or until you've been inactive for 8 hours, whichever comes first.
  </Accordion>

  <Accordion title="Is my account password the same as my server password?" icon="server">
    No. Your **account password** signs you in to the Billing Portal. Your **server password** signs you in to the server itself as `Administrator` or `root`. To change a server password, see [Reset server password](/docs/control-panel/reset-server-password).
  </Accordion>
</AccordionGroup>

## Security settings

<AccordionGroup>
  <Accordion title="How do I turn on two-factor authentication?" icon="shield-check">
    Go to **Settings → Two-factor**, click **Turn on**, scan the QR code with an authenticator app such as Google Authenticator, 1Password or Authy, and enter the 6-digit code. Save the backup code you're shown. See [Two-factor authentication](/docs/account/security-and-2fa#two-factor-authentication).
  </Accordion>

  <Accordion title="I lost my phone with the authenticator app" icon="smartphone">
    Sign in with your **backup code** instead of an app code, then turn two-factor off and on again with your new phone. If you've lost the backup code too, [contact support](/docs/account/support) from the email address on your account.
  </Accordion>

  <Accordion title="How do I change my login email?" icon="mail">
    Go to **Settings → Security**, click **Change email**, and enter the new address and your current password. Open the confirmation link we send to the new address within 30 minutes. Invoices go to the new address from then on.
  </Accordion>

  <Accordion title="Can I see where my account is signed in?" icon="laptop">
    Yes. **Settings → Security** lists every signed-in browser with its country and last activity. Click **Log out all other devices** if you see one you don't recognise, then change your password.
  </Accordion>

  <Accordion title="Can I add team members to my account?" icon="users">
    Not in the Billing Portal. To let someone else manage a single server, use server sharing in the classic Server Panel. Don't share your account password.
  </Accordion>
</AccordionGroup>

## Profile and emails

<AccordionGroup>
  <Accordion title="How do I change the name, address or tax ID on my invoices?" icon="file-text">
    Go to **Settings → Profile**, update **Personal details** and **Billing address**, and click **Save changes**. New invoices and PDFs use the updated details. See [Account settings](/docs/account/account-settings).
  </Accordion>

  <Accordion title="Which emails will I receive, and can I turn them off?" icon="bell">
    Under **Settings → Notifications** you can switch off invoices and payments, server notices, support replies, account notices, and news and offers. Security emails, such as password changes and sign-in notices, are always sent. Turning off invoice or server emails means you won't get renewal reminders or new server details by email.
  </Accordion>

  <Accordion title="Where is the affiliate program?" icon="handshake">
    The affiliate program runs in the classic client area at [billing.flashrdp.com](https://billing.flashrdp.com). Sign in there with your usual email and password. See [Affiliate Program](/docs/account/affiliates).
  </Accordion>
</AccordionGroup>

## Related Articles

<CardGroup cols={2}>
  <Card title="Billing Portal tour" icon="layout-dashboard" href="/docs/control-panel/billing-panel" />

  <Card title="Account security and 2FA" icon="shield-check" href="/docs/account/security-and-2fa" />
</CardGroup>


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