> ## Documentation Index
> Fetch the complete documentation index at: https://flashrdp.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FlashRDP FAQ

> Answers to common questions about FlashRDP Windows RDP and Linux VPS servers: ordering, the Billing Portal, payments, refunds, server management, backups, networking, security and support.

Find answers by topic. Each answer is short and links to the full guide when you need step-by-step instructions.

<CardGroup cols={2}>
  <Card title="General and privacy" icon="info" href="/docs/faq/privacy-and-general">
    What FlashRDP is, locations, who it's for, your data.
  </Card>

  <Card title="Billing Portal and account" icon="layout-dashboard" href="/docs/faq/billing-portal-and-account">
    Signing in, two-factor, the new and classic panels.
  </Card>

  <Card title="Billing and payments" icon="credit-card" href="/docs/faq/billing-and-payments">
    Plans, billing cycles, invoices, credit, renewals, late payments.
  </Card>

  <Card title="Refunds and cancellation" icon="receipt" href="/docs/faq/refunds-and-cancellation">
    When refunds apply, how to cancel, what happens to your data.
  </Card>

  <Card title="Servers and network" icon="server" href="/docs/faq/technical-and-servers">
    Performance, IP addresses, bandwidth, DDoS, power and reinstall.
  </Card>

  <Card title="Windows RDP" icon="monitor" href="/docs/faq/windows-rdp">
    Windows versions, licensing, Remote Desktop connections.
  </Card>

  <Card title="Linux VPS" icon="terminal" href="/docs/faq/linux-vps">
    Distributions, SSH keys, desktops, custom ISOs.
  </Card>

  <Card title="Backups and data" icon="archive" href="/docs/faq/backups-and-data">
    What's backed up, how long it's kept, how to restore.
  </Card>

  <Card title="Security and acceptable use" icon="shield" href="/docs/faq/security-and-acceptable-use">
    Keeping your server safe and what isn't allowed.
  </Card>

  <Card title="Support" icon="life-buoy" href="/docs/faq/support">
    Support hours, response times, tickets and live chat.
  </Card>
</CardGroup>

## Most asked

<AccordionGroup>
  <Accordion title="How fast is my server ready?" icon="zap">
    On average in under 3 minutes after your payment is confirmed; some operating systems take a few minutes longer. You can watch the progress on the invoice and server pages in the [Billing Portal](https://new.flashrdp.com/servers).
  </Accordion>

  <Accordion title="Where do I find my server's IP address and password?" icon="key">
    On the server's **Overview** tab in the Billing Portal. If you don't have the password, click **Reset** next to **Password** and the new one appears on screen. See [Find your server credentials](/docs/control-panel/find-credentials).
  </Accordion>

  <Accordion title="Can I get a refund?" icon="receipt">
    You get a full refund if your server isn't delivered within 24 hours of payment. Other purchases are not refundable. See [Refunds and cancellation](/docs/faq/refunds-and-cancellation).
  </Accordion>

  <Accordion title="How do I cancel?" icon="circle-x">
    Open the server in the Billing Portal, go to **Settings** and click **Cancel server…**. Choose **End of term** to keep it until the paid period ends. If you pay by card with automatic renewal, also cancel the renewal with Tebex or by ticket. See [Cancel a server](/docs/control-panel/cancel-server).
  </Accordion>

  <Accordion title="Do you back up my server?" icon="archive">
    Daily backups are included on 3, 6 and 12-month billing and cost \$5.00 per month on monthly billing. You switch them on from the server's **Backups** tab. See [Backups and data](/docs/faq/backups-and-data).
  </Accordion>
</AccordionGroup>

Can't find your answer? [Open a ticket](https://new.flashrdp.com/support/new) or use the live chat in the Billing Portal.


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