> ## Documentation Index
> Fetch the complete documentation index at: https://flashrdp.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an Account and Sign In

> Create your FlashRDP account, sign in to the Billing Portal with two-factor authentication, and reset a forgotten password.

Create your FlashRDP account at [new.flashrdp.com/register](https://new.flashrdp.com/register) with your name, email, password and country. The account gives you access to the [Billing Portal](https://new.flashrdp.com), where you deploy and manage servers, pay invoices and contact support.

## Create an account

<Steps>
  <Step title="Open the sign-up page">
    Go to [new.flashrdp.com/register](https://new.flashrdp.com/register). If you start from a plan on [flashrdp.com](https://flashrdp.com/windows-rdp?utm_source=docs\&utm_medium=guide\&utm_campaign=create_account), you are asked to sign up on the way, and your choices are kept.
  </Step>

  <Step title="Fill in your details">
    Enter your first and last name, email and a password (at least 10 characters), and check your country. **Company** is optional.

    <Frame caption="The sign-up page at new.flashrdp.com/register">
      <img src="https://mintcdn.com/flashrdp/313-FW0pgzmMR-hB/images/portal/register.webp?fit=max&auto=format&n=313-FW0pgzmMR-hB&q=85&s=b20f37594e89c7fa4c2e1f4731e27b23" alt="The FlashRDP Billing Portal sign-up form with name, email, password, country and company fields" width="1440" height="900" data-path="images/portal/register.webp" />
    </Frame>
  </Step>

  <Step title="Accept the terms">
    Tick **I agree to the Terms of Service**. Tick **Send me product news and offers** only if you want them.
  </Step>

  <Step title="Create account">
    Click **Create account**. You are signed in right away and can [deploy your first server](/docs/getting-started/ordering-a-server).
  </Step>
</Steps>

<Note>
  Already have an account? Sign in instead. If you used the classic client area before, your email and password work in the Billing Portal too.
</Note>

## Sign in

<Steps>
  <Step title="Enter your email and password">
    Go to [new.flashrdp.com/login](https://new.flashrdp.com/login), enter the email and password of your account, and click **Login**.

    <Frame caption="The sign-in page">
      <img src="https://mintcdn.com/flashrdp/313-FW0pgzmMR-hB/images/portal/login.webp?fit=max&auto=format&n=313-FW0pgzmMR-hB&q=85&s=27e6afacdbb162bffad6bb09ea8f4881" alt="The Billing Portal sign-in page with email and password fields" width="1440" height="900" data-path="images/portal/login.webp" />
    </Frame>
  </Step>

  <Step title="Enter your two-factor code (if turned on)">
    If two-factor authentication is on, the page asks for an **Authentication code**. Enter the 6-digit code from your authenticator app, or your backup code, and click **Verify**.
  </Step>
</Steps>

You stay signed in for up to 7 days, or until you have been inactive for 8 hours.

<Tip>
  If you used to sign in with Google, click **Forgot password?** to set a password for your email address.
</Tip>

## Forgot your password?

<Steps>
  <Step title="Request a link">
    On the sign-in page, click **Forgot password?**, enter your login email and click **Send reset link**.

    <Frame caption="Request a password reset link">
      <img src="https://mintcdn.com/flashrdp/313-FW0pgzmMR-hB/images/portal/forgot-password.webp?fit=max&auto=format&n=313-FW0pgzmMR-hB&q=85&s=ca6f6cfbce86c6d5cdc2435aefd1864e" alt="The Forgot your password page with an email field and a Send reset link button" width="1440" height="900" data-path="images/portal/forgot-password.webp" />
    </Frame>
  </Step>

  <Step title="Open the email">
    The link is valid for 30 minutes and works once. Didn't get it? Check your Spam folder, or request a new link.
  </Step>

  <Step title="Choose a new password">
    Enter it twice and click **Set new password**. All devices are signed out. Sign in with the new password (and your 2FA code, if you use one).
  </Step>
</Steps>

## Sign-in problems

<AccordionGroup>
  <Accordion title="Invalid email, password or code" icon="circle-alert">
    For your security, every failed sign-in shows the same message. Check the email address, the password (caps lock) and that your authenticator app's clock is correct. Still stuck? Reset your password.
  </Accordion>

  <Accordion title="Too many attempts" icon="clock">
    After several failed attempts, sign-in is paused for a while. Wait 15 minutes and try again, or reset your password.
  </Accordion>

  <Accordion title="An account with this email already exists" icon="user">
    You already have an account. Sign in, or reset the password if you forgot it.
  </Accordion>

  <Accordion title="Lost access to your authenticator app" icon="smartphone">
    Use your backup code in place of the app code. If you lost it too, [contact support](/docs/account/support) from the email address on your account.
  </Accordion>
</AccordionGroup>

## Related Articles

<CardGroup cols={2}>
  <Card title="Deploy a server" icon="rocket" href="/docs/getting-started/ordering-a-server">
    Order your first Windows RDP or Linux VPS.
  </Card>

  <Card title="Password, login email and two-factor" icon="shield-check" href="/docs/account/security-and-2fa">
    Secure your account.
  </Card>

  <Card title="Account settings" icon="settings" href="/docs/account/account-settings">
    Profile, email preferences and billing details.
  </Card>

  <Card title="Contact support" icon="headset" href="/docs/account/support">
    Tickets, live chat and email.
  </Card>
</CardGroup>


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