> ## Documentation Index
> Fetch the complete documentation index at: https://flashrdp.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund & Cancellation Policy

> FlashRDP's refund and cancellation policy: when you're eligible for a refund, how refunds are paid, and how to cancel a Windows RDP or Linux VPS service.

This page summarizes FlashRDP's refund and cancellation rules in one place. It does not replace the [Payment Terms](/docs/terms/payment-terms) or [Termination of Service](/docs/terms/termination-of-service) policies — where there is any conflict, those documents control.

<Info>
  If your payment was processed by **Paddle** (our reseller/Merchant of Record, where applicable), Paddle's own Buyer Refund Policy governs that transaction. Contact Paddle directly at [paddle.net](https://paddle.net) to request a refund on a Paddle-processed payment.
</Info>

## When You're Eligible for a Refund

FlashRDP services are delivered automatically, typically within minutes of payment confirmation.

* **Non-Delivery:** If your service is **not provisioned within 24 hours** of a confirmed payment, you are eligible for a full refund to your original payment method. Open a [support ticket](/docs/account/support) and we will process it.
* **Confirmed Fraudulent Charge:** If your payment method was used without your authorization, contact support immediately — see [Payment Terms](/docs/terms/payment-terms) for the fraud-reporting process.

## When a Refund Is Not Available

* **After 24 hours of service usage.** Once your server has been active for more than 24 hours, the purchase is final.
* **Dissatisfaction-based cancellations.** Not liking the OS, performance, or your own workload's fit for the server is not a delivery failure.
* **Self-initiated cancellation.** If you cancel via "Request Cancellation" in the client portal, you keep access for tenure already paid but forfeit the remaining term — see [Termination of Service](/docs/terms/termination-of-service).
* **AUP-triggered termination.** Services terminated for an Acceptable Use Policy violation are not refunded.
* **Downgrades.** Plan downgrades take effect at the next billing cycle and are not eligible for a partial refund of the current cycle.

## How Refunds Are Paid

* **Qualifying refunds** (non-delivery within 24 hours, confirmed fraud) are paid to your **original payment method**.
* **Discretionary or goodwill credit** (for example, compensation offered for downtime) is issued as **FlashRDP site wallet balance**, not a cash refund. Wallet balance can be used toward future services but cannot be withdrawn or transferred to any payment method — see [Payment Terms](/docs/terms/payment-terms) for the full wallet policy and the reason for it.
* **Cryptocurrency overpayments** are credited to your site wallet automatically — see [Cryptocurrency Payments](/docs/account/payments-crypto) for details.

## Chargebacks

Filing a chargeback instead of contacting support suspends the specific service tied to that payment while the dispute is reviewed. See [Payment Terms](/docs/terms/payment-terms) for the full chargeback process.

## How to Request a Refund

Open a [support ticket](https://billing.flashrdp.com/submitticket.php?step=2\&deptid=1\&utm_source=docs\&utm_medium=mintlify) with your Order ID and the reason for the request. Refund requests are typically reviewed within 24-48 hours.