Incident report
Emergency IP subnet migration in Phoenix
Our IP lease provider terminated the contract for subnet 108.59.252.0/24, so every server on that subnet moved to a new subnet and new IP address. Servers were unreachable on their old IPs during the move.
- Affected
- Phoenix, Arizona
- Started
- 29 May 2026, 19:37 UTC
- Resolved
- 31 May 2026, 19:40 UTC
- Duration
- 2d 0h
Updates
resolved ·
The migration is complete. Service impact began on 31 May and all affected services were fully restored by 19:40 UTC (01:10 IST on 1 June). Each customer received their new IP by email and in their support ticket.
identified ·
Due to a contract termination with our IP lease provider, all IPs in subnet 108.59.252.0/24 will move to a new subnet within the next 4–6 hours. Update any services, firewalls, licences or applications bound to your current IP. rDNS records will follow the new IPs, and we keep a record of every old-to-new IP mapping if you need to look yours up.