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Choose the channel that matches your request. We respond quickly to operational issues and prioritize account security. Share a clear summary so we can route your request to the right team.
What to include
- Your account email and the relevant server or order ID.
- Region, plan, and the time the issue was observed.
- Screenshots or logs that help us troubleshoot faster.
Response expectations
We prioritize requests that impact service availability or security. Clear details help us investigate quickly and keep you updated with next steps. We will share status updates until the request is resolved and clearly document next steps.
Escalation and verification
To protect accounts, we may verify ownership before making sensitive changes. Keeping recent invoice details or account identifiers handy helps us confirm access quickly.
For abuse reports, include timestamps, IP addresses, and relevant logs so we can investigate accurately and take appropriate action.
Sales and upgrades
Our sales team can help you choose regions, plan sizes, and resource levels for your workloads. Include your current setup if you want tailored upgrade guidance.
For migrations, share your timeline and any dependencies so we can recommend the best path forward.
We can coordinate with your technical team on sizing and rollout plans when needed.
Billing and compliance
Billing questions are handled by the finance team. Include invoice IDs or order references to speed up review.
For compliance requests, we follow verified legal processes and respond through our official contact channels.
Live support
For the fastest response, reach our support engineers on Telegram at @FlashRDPSupport.