Need help? We have you covered.
Find quick answers, open a ticket, or talk to an engineer. Our team is online around the clock to keep your infrastructure running smoothly.
Choose how you want to reach us. Tickets are best for detailed issues; Telegram is fastest for quick checks.
Support Channels
Choose the method that works best for you.
Ticket Support
Official Channel
Business Hours
* Status updates automatically using Asia/Kolkata (IST) time.
Community
Quick chat & updates
Direct Email
Business inquiries
Quick answers
Top issues we solve daily
Short guidance for the most common questions. If you need more help, open a ticket and include logs or screenshots.
My RDP cannot connect, what should I do?
First, ensure your local firewall allows RDP. If the issue persists, use the VNC console in your dashboard to check if the OS is booted, or request a password reset.
Tip: Reset credentials and whitelist IP
How fast can I get a new server?
Most plans deploy in under 5 minutes. Premium regions may take up to 10 minutes during peak hours.
Tip: Order stuck? We will check nodes
Do you offer refunds?
Monthly plans can be refunded within 24 hours of purchase if the server was not provisioned as expected.
Tip: Update payment or request invoice
How do I request DDoS mitigations?
Open a ticket with the target IP and traffic profile. Our network team will apply tuned rules within minutes.
Tip: Escalate to network desk fast