When You’re Eligible for a Refund
FlashRDP services are delivered automatically, typically within minutes of payment confirmation.- Non-Delivery: If your service is not provisioned within 24 hours of a confirmed payment, you are eligible for a full refund to your original payment method. Open a support ticket and we will process it.
- Confirmed Fraudulent Charge: If your payment method was used without your authorization, contact support immediately see Payment Terms for the fraud-reporting process.
When a Refund Is Not Available
- After 24 hours of service usage. Once your server has been active for more than 24 hours, the purchase is final.
- Dissatisfaction-based cancellations. Not liking the OS, performance, or your own workload’s fit for the server is not a delivery failure.
- Self-initiated cancellation. If you cancel via “Request Cancellation” in the client portal, you keep access for tenure already paid but forfeit the remaining term see Termination of Service.
- AUP-triggered termination. Services terminated for an Acceptable Use Policy violation are not refunded.
- Downgrades. Plan downgrades take effect at the next billing cycle and are not eligible for a partial refund of the current cycle.
How Refunds Are Paid
- Qualifying refunds (non-delivery within 24 hours, confirmed fraud) are paid to your original payment method.
- Discretionary or goodwill credit (for example, compensation offered for downtime) is issued as FlashRDP site wallet balance, not a cash refund. Wallet balance can be used toward future services but cannot be withdrawn or transferred to any payment method see Payment Terms for the full wallet policy and the reason for it.
- Cryptocurrency overpayments are credited to your site wallet automatically see Cryptocurrency Payments for details.