When You’re Eligible for a Refund
FlashRDP services are delivered automatically, typically within minutes of payment confirmation.- Non-Delivery: If your service is not provisioned within 24 hours of a confirmed payment, you are eligible for a full refund to your original payment method. Open a support ticket and we will process it.
- Confirmed Fraudulent Charge: If your payment method was used without your authorization, contact support immediately by opening a ticket or emailing
support@flashrdp.com, so we can investigate and secure your account. If we confirm that the charge was not authorized by you, we refund it to the original payment method. - Material Change to the Terms: If you do not agree to a material change to the Terms, you may end your services and request a prorated refund of unused prepaid time under Section 3 of the Introduction.
When a Refund Is Not Available
- Delivered servers. Refunds apply only to the cases above; a delivered server is not refundable.
- Dissatisfaction-based cancellations. Not liking the OS, performance, or your own workload’s fit for the server is not a delivery failure.
- Self-initiated cancellation. If you cancel in the Billing Portal, nothing already paid is refunded. With End of term you keep your server until the paid term ends; with Immediately you give up the rest of the term. See Termination of Service.
- AUP-triggered termination. Services terminated for an Acceptable Use Policy violation are not refunded.
- Downgrades. Plan downgrades take effect at the next billing cycle and are not eligible for a partial refund of the current cycle.
How Refunds Are Paid
- Qualifying refunds (non-delivery within 24 hours, a confirmed fraudulent charge, or a prorated refund after a material change to the Terms) are paid to your original payment method.
- Discretionary or goodwill credit (for example, compensation offered for downtime) is added to your account credit, not paid as a cash refund. Account credit can be used toward future services but cannot be withdrawn or transferred to any payment method - see Account credit in the Payment Terms for the full policy and the reason for it.
- Cryptocurrency overpayments are added to your account credit automatically - see Cryptocurrency Payments for details.
Chargebacks
Filing a chargeback instead of contacting support suspends the specific service tied to that payment while the dispute is reviewed. See Payment Terms for the full chargeback process.How to Request a Refund
Open a support ticket with your invoice number and the reason for the request. Refund requests are typically reviewed within 24-48 hours.Last Updated: October 11, 2026