FlashRDP Payment and Billing Terms

​

Payment methods

• Accepted Payment Methods: FlashRDP accepts cryptocurrency, credit and debit cards on any card network our payment processors accept, regional payment methods, and account credit, as forms of payment for all services.
• Payment Obligations: Full upfront payment is required for all services.
• Cryptocurrency Transactions, Underpayments & Overpayments: Customers are responsible for network transaction fees and sending the correct amount.
  • If you underpay the invoice by 5% or more, the invoice remains unpaid and you must send the exact remaining balance to activate the service.
  • If you underpay by strictly less than 5% (including missing just a few cents), we will manually accept the payment and mark the invoice as paid.
  • If an underpaid invoice is ultimately cancelled, the partial amount received will be automatically added to your account credit to be used for future purchases.
  • If you overpay an invoice, the excess amount - minus any network, gateway, or exchange-rate processing fees already incurred on the transaction - is automatically added to your account credit, to be applied toward future purchases.
• Transaction Confirmations: Service activation follows the minimum required confirmations for the respective cryptocurrency, which can vary in time. FlashRDP is not responsible for blockchain delays.
• Credit/Debit Card & Regional Transactions: Fiat payments are processed securely through Tebex. You must be the authorized user of the payment method provided.
• Future Payment Methods: Should additional payment methods be introduced, they will adhere to these terms unless otherwise specified.
• Currency & Exchange Risk: All prices are denominated in USD. FlashRDP is not responsible for currency conversion fees, exchange rate fluctuations, or losses arising from multi-currency transactions.
• Taxes: You are solely responsible for all applicable taxes, levies, or duties imposed by any governmental authority on your use of FlashRDP services. Quoted prices are exclusive of taxes unless explicitly stated otherwise.

​

Invoices and renewals

• Renewal Invoices: We create each renewal invoice and email it to your account email address 7 days before the due date.
• Auto-Renewal: Credit and debit card payments may be subject to automatic renewal. Automatic renewals are managed by Tebex. To stop them, cancel the renewal directly with Tebex or open a support ticket before the next invoice due date. Cancelling a service in the Billing Portal does not cancel a card renewal.
• Auto-Renewal Notice: FlashRDP will send a renewal reminder email at least 7 days before any automatic renewal charge is processed on your payment method.
• Late Fees & Lifecycle: A 10% late fee is applied one (1) day after the invoice due date. Services are automatically suspended two (2) days after the due date, and permanently terminated (with all data destroyed) five (5) days after the due date. See The Billing Lifecycle for the full timeline, payment extensions, and how an unpaid renewal invoice is handled.
• Proration (Upgrades & Downgrades): Plan upgrades are prorated for the remainder of the current billing cycle. Downgrades will take effect at the start of the next billing cycle and are not eligible for partial refunds.

​

Account credit

• What Account Credit Is: Account credit is the balance held on your FlashRDP account. It comes from amounts you add with “Add Funds”, from overpaid or cancelled invoices, and from discretionary or goodwill credit. You can add up to $1,000 at a time and hold a balance of up to $3,000.
• How Credit Is Applied: Account credit is not applied to invoices automatically; you choose it as the payment method when you pay an invoice. The only exception is set-off under the Acceptable Use Policy, which is applied only to amounts you owe and is shown on the invoice it pays.
• Account Credit Is Non-Withdrawable: Account credit cannot be withdrawn, cashed out, or transferred to any payment method - card, bank account, or cryptocurrency wallet - however it was added. This restriction is in place because permitting cash-out of prepaid or credited balances creates a money laundering (ML) risk that FlashRDP does not accept. Account credit may only be applied toward FlashRDP services on your account. This rule has two limits: it does not limit any refund owed directly on a purchased service under Refunds, and it does not apply to the refund of remaining credit before an inactive account is purged, as set out under “Account Inactivity” in the Acceptable Use Policy.
• Forfeiture: If your account is permanently banned due to an Acceptable Use Policy (AUP) violation, you immediately forfeit any account credit tied to disputed, fraudulent, or abusive transactions.

​

Refunds

• Non-Refundable: Payments are generally non-refundable. A delivered server is not refundable, including for dissatisfaction-related cancellations.
• Qualifying Refunds: Refunds are paid only in the following cases:
  • Non-delivery: Services are to be provided within 24 hours of payment. If service delivery exceeds this timeframe, you are eligible to request a full refund to your original payment method.
  • Confirmed fraudulent charge: If we confirm that a charge on your payment method was not authorized by you, we refund that charge to the original payment method.
  • Material change to the Terms: If you do not agree to a material change to the Terms, you may terminate your services and request a prorated refund of unused prepaid time under Section 3 of the Introduction.
• Once Per Service: Refunds are granted only once per service.
• Discretionary Credit: Discretionary or goodwill compensation (e.g., for downtime) is not a refund. It is credited exclusively to your account credit.

​

Chargebacks and disputes

• Chargebacks & Disputes: If we receive a chargeback or payment dispute, the specific service(s) tied to the disputed payment will be suspended while the dispute is under review. We submit evidence of service delivery to our payment processor within the standard dispute-response window. If the dispute is resolved in FlashRDP’s favor, the service is reinstated. If a chargeback is later confirmed to be fraudulent or abusive (e.g., filed against a legitimate, undisputed charge), a $25.00 USD handling fee may apply to recover processing costs. Chargebacks confirmed as fraudulent or abusive may result in permanent termination and a network ban.
• Chargebacks as Breach: Initiating a chargeback for charges that are valid under these Terms constitutes a material breach. FlashRDP reserves the right to pursue recovery of the disputed amount and handling costs through any available legal means, including collection agencies and civil litigation, and attorney fees only as allowed under Section 7 of the Introduction.

​

Fraud

• Fraudulent Payments: Use of a stolen, unauthorized, or fraudulent payment method constitutes immediate grounds for termination without refund and will be reported to relevant financial fraud authorities. You warrant that all payment methods used are legitimately authorized by you.

​

Price changes

• Price Changes: FlashRDP may modify service pricing at any time. Existing subscribers will receive at least 14 days’ email notice before a price change takes effect on their renewal. Continued use after the effective date constitutes acceptance.
• Changes to Payment Terms: FlashRDP may revise these terms with at least 30 days advance notice to customers.