1. Unmanaged Infrastructure
FlashRDP provides unmanaged infrastructure. We are responsible for maintaining the physical hardware, the virtualization layer and network connectivity, subject to Section 6 of the Introduction. Beyond the hardware layer, the server is entirely your responsibility.- OS & Software: You are granted full Administrator (Windows) or root (Linux) access. You are strictly responsible for installing, configuring, and maintaining your own software, control panels, and applications.
- Software Licensing: As an unmanaged service provider, FlashRDP does not provide any software licenses. Windows servers are provisioned with a standard 180-day trial evaluation version, and all Linux distributions are free for public use. You are entirely responsible for acquiring valid licenses for your operating system (if required beyond the evaluation period) and for any third-party software installed on your server. FlashRDP is not liable for unlicensed, pirated, or cracked software used on our infrastructure.
- Security Hardening: FlashRDP does not manage your server’s firewall or OS-level security. You must ensure your server is properly secured against unauthorized access, exploits, and vulnerabilities.
- No Technical Support for Software: You can open support tickets 24/7. Our team is staffed from 11:00 to 23:30 UTC, as posted at Support; replies on weekends and public holidays are not guaranteed, and tickets submitted outside staffed hours are answered as soon as our team is back online. We do not provide free technical support for third-party software configuration or coding issues inside your server.
2. Data Management and Backups
FlashRDP is not liable for data loss caused by user error, OS-level issues, or events outside FlashRDP’s control. For hardware failures caused by FlashRDP, our liability is strictly limited in accordance with the Aggregate Liability Cap defined in Section 6 of the Introduction. You are entirely responsible for implementing your own disaster recovery and backup strategy for your specific server. We employ two distinct backup protocols for our infrastructure:- Disaster Recovery (Infrastructure Level): Note: RAID 1 is infrastructure-level redundancy for hardware disasters only - it does not protect against OS corruption, accidental deletion, or ransomware, and cannot be used for individual file restores. All FlashRDP host nodes utilize RAID 1 storage arrays, which mirror data 1:1 across multiple drives in both our Phoenix and Paris locations. This ensures data protection in the event of a catastrophic hardware failure. We cannot and will not restore individual servers or specific files from this array upon user request.
- Daily Addon Backups (Server Level): You may add the automated Backups add-on to a service: $5/month on monthly billing, and included at no extra charge when the service is billed quarterly or longer (available during checkout or added later from the server’s Backups tab in the Billing Portal). This addon enables automated daily backups (every 24 hours) for your specific server.
- Restoration: You can restore your server directly from the “Backups” tab of your server in the Billing Portal.
- GFS 1 Month Retention: These backups utilize a robust GFS (Grandfather-Father-Son) 1 Month retention policy. This means the system automatically retains 7 daily backups and 4 weekly backups, with a full backup generated every 7 days. Additionally, the system is configured to always keep the last 5 backups regardless of the calendar buckets, ensuring you have multiple comprehensive restore points spanning the entire month.
3. Account Security
The security of your FlashRDP Billing Portal account and the servers you deploy is your responsibility.- Secure Credentials: You must use strong, unique passwords for both your billing account and your server logins.
- Two-Factor Authentication (2FA): We highly recommend enabling 2FA in the Billing Portal (Settings → Two-factor) to prevent unauthorized access to your account.
- Liability for Compromise: If your server is compromised due to a weak password or an unpatched software vulnerability, and is subsequently used to launch attacks (e.g., outbound DDoS or spam), you are still fully liable. This will result in an immediate violation of our Acceptable Use Policy and termination of the service.
4. Communication
We expect all interactions with our support staff to be professional and respectful. Abusive, threatening, or disrespectful behavior toward FlashRDP employees (including, but not limited to, threats of physical harm, racial or ethnic slurs, deliberate harassment campaigns, or repeated abusive messages) will not be tolerated and may result in the suspension of support privileges or the termination of your account.5. Legal Compliance & Intellectual Property
- Sanctions & Export Controls: You agree to comply with all applicable export control laws and sanctions programs, including those administered by the U.S. Office of Foreign Assets Control (OFAC) and the U.S. Export Administration Regulations (EAR). You may not use FlashRDP services if you are located in, or ordinarily resident in, Cuba, Iran, North Korea, the Crimea region of Ukraine, the so-called Donetsk People’s Republic or Luhansk People’s Republic regions of Ukraine, or any other country or region subject to comprehensive U.S. sanctions. You may not use FlashRDP services if you are on OFAC’s Specially Designated Nationals and Blocked Persons (SDN) List or any other U.S. government restricted-party list. You represent that none of these restrictions applies to you. FlashRDP may screen customers against these lists and may refuse, suspend, or terminate service where it finds a match.
- Anti-Money Laundering: FlashRDP may request identity verification documentation at any time and may suspend service pending verification. FlashRDP reserves the right to report suspicious transactions to financial intelligence authorities as required by applicable anti-money laundering (AML) laws.
- No Agency or Partnership: Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and FlashRDP. You have no authority to bind FlashRDP to any obligation or agreement.
- FlashRDP Intellectual Property: All intellectual property in the FlashRDP platform, the Billing Portal, the classic client area, APIs, branding, documentation, and proprietary systems is owned exclusively by FlashRDP LLC. These Terms grant no license to use FlashRDP’s trademarks, service marks, logos, or branding without prior written consent.
- Your Data: You retain ownership of all data and content stored on your FlashRDP server. You grant FlashRDP a limited, non-exclusive, royalty-free right to access, process, and transmit your data solely as technically necessary to provide the services. This license terminates upon account termination and data destruction per the Data Destruction Protocol.
Last Updated: October 11, 2026