General and privacy
What FlashRDP is, locations, who it’s for, your data.
Billing Portal and account
Signing in, two-factor, the new and classic panels.
Billing and payments
Plans, billing cycles, invoices, credit, renewals, late payments.
Refunds and cancellation
When refunds apply, how to cancel, what happens to your data.
Servers and network
Performance, IP addresses, bandwidth, DDoS, power and reinstall.
Windows RDP
Windows versions, licensing, Remote Desktop connections.
Linux VPS
Distributions, SSH keys, desktops, custom ISOs.
Backups and data
What’s backed up, how long it’s kept, how to restore.
Security and acceptable use
Keeping your server safe and what isn’t allowed.
Support
Support hours, response times, tickets and live chat.
Most asked
How fast is my server ready?
How fast is my server ready?
On average in under 3 minutes after your payment is confirmed; some operating systems take a few minutes longer. You can watch the progress on the invoice and server pages in the Billing Portal.
Where do I find my server's IP address and password?
Where do I find my server's IP address and password?
On the server’s Overview tab in the Billing Portal. If you don’t have the password, click Reset next to Password and the new one appears on screen. See Find your server credentials.
Can I get a refund?
Can I get a refund?
You get a full refund if your server isn’t delivered within 24 hours of payment. Other purchases are not refundable. See Refunds and cancellation.
How do I cancel?
How do I cancel?
Open the server in the Billing Portal, go to Settings and click Cancel server…. Choose End of term to keep it until the paid period ends. If you pay by card with automatic renewal, also cancel the renewal with Tebex or by ticket. See Cancel a server.
Do you back up my server?
Do you back up my server?
Daily backups are included on 3, 6 and 12-month billing and cost $5.00 per month on monthly billing. You switch them on from the server’s Backups tab. See Backups and data.