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You can cancel a server yourself from the Billing Portal. Choose whether it stops at the end of the term you already paid for, or right away.
When a cancelled server is removed, everything on it is deleted and can’t be recovered. Copy your data off the server before it is removed.

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Request cancellation

1

Open the Settings tab

Click Servers, then your server, then the Settings tab. Under Danger zone, click Cancel server….
2

Choose when

  • End of term: the server stays online until its paid term ends (the date is shown), then it is removed. It does not renew.
  • Immediately: the server is removed within 24 hours of your request.
3

Tell us why

Pick a Reason. You can add a note in Anything we should know? (optional).
4

Confirm

Click Cancel at end of term or Cancel immediately. To back out, click Keep server.
The Cancel server dialog with End of term and Immediately options, a reason and an optional note

The Cancel server dialog

After you confirm, the server page shows a Cancellation requested banner, and the Cancel server row reads Requested.

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Changed your mind?

A cancellation request can’t be withdrawn in the Billing Portal. Click Keep this server on the banner, or open a ticket, as soon as possible, and we will stop the cancellation if the server has not been removed yet.

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Good to know

Back up your server

Keep a copy before you cancel.

Refund policy

What you get back when you cancel.
Last modified on October 11, 2026