What You Need
Before we get started, make sure you have your FlashRDP server details handy:
- Your Server IP address (you can find this in your FlashRDP client portal)
- Username (this is almost always
Administrator) - Password (check the welcome email we sent you when the server was built)
How to Connect
Choose your current operating system below to see the connection instructions:- Windows
- macOS and iOS
- Linux
- Android
If you’re already using a Windows PC, connecting to your new server is incredibly easy. You don’t need to download or install any extra software. The tool you need - called Remote Desktop Connection - is already built right into Windows.
Launch Remote Desktop
Type
mstsc into the box and press Enter. This opens the Remote Desktop Connection app.Enter Your Login Details
A window will pop up asking for your credentials. Enter
Administrator as the username, paste your password, and click OK.Troubleshooting Common Issues
Having trouble getting in? Here are the most common fixes:The connection times out or fails
The connection times out or fails
- Double-check the IP address to make sure you didn’t accidentally paste an extra space at the end.
- Head over to the client portal and make sure your FlashRDP server status says Running.
- If you’re on a strict corporate or school network, they might be blocking port
3389. Try connecting from a different network or a hotspot to test.
It says my password is wrong
It says my password is wrong
- Passwords are case-sensitive and often have tricky special characters. Try copying and pasting it directly from your welcome email.
- If you changed your password recently inside the server, use that new one instead.
- If you’re totally locked out, you can always reset the password from your FlashRDP control panel.