Reset the Administrator or root password of your FlashRDP Windows RDP or Linux VPS in the Billing Portal and see it on screen, without losing data.
Lost the password of your FlashRDP Windows RDP or Linux VPS? Set a new one from the Billing Portal. The new password is shown on screen, and your files, apps and settings stay as they are.The reset changes the password of the Administrator account on Windows and the root account on Linux.
Sign in to the Billing Portal, click Servers, then click the server.
2
Make sure the server is running
The password is set from inside the server, so it must be Running. If it is stopped, click Start at the top of the page and wait until the status shows Running.
3
Click Reset
On the Overview tab, click Reset next to Password. You can also use Reset password under the Settings tab.
Reset password on the Settings tab
A Reset password? window explains what happens. Click Reset password to confirm. The current password stops working.
4
Copy your new password
A Your new password window shows the username and the new password, hidden at first. Click the eye icon to show it or the copy button to copy it, keep it somewhere safe, then click Done.
The new password, shown once the reset is done (example password)
The server applies the new password within a minute. Then sign in over Remote Desktop or SSH.
Need the password again later? Click Show next to Password on the Overview tab. It shows the password from your last reset in the Billing Portal, with the date it was set.
No email is sent. The new password is only shown in the Billing Portal.
Show only knows passwords set by a reset in the Billing Portal. If you changed the password inside the server afterwards, the shown one no longer works; reset it again.
A reinstall or a backup restore clears the saved password. Reset it once the reinstall or restore has finished.
You can reset a server’s password up to 5 times per hour.
No. Only the password of the Administrator (Windows) or root (Linux) account changes. Your files, software and settings stay as they are.
Why is the Reset button disabled?
Hover over the button to see why. Typical reasons: the server is stopped (“Start the server first: the password is set from inside it”), another action is still running, or the server is suspended.
I reset my password but still can't sign in
Wait a minute after the reset, then try again. If it still fails, your IP address may be blocked by a firewall inside the server after too many failed attempts. Click Console at the top of the server page to sign in through the browser console instead.On Windows, the reset only works for the built-in Administrator account. If you renamed or disabled it, sign in with your own account or through the Console.
Does this work for both Windows and Linux?
Yes. It sets the Administrator password on Windows servers and the root password on Linux servers installed from the Billing Portal.
