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Our Commitment to Transparency

FlashRDP is built for marketers, creators, automation engineers, and IT professionals who need reliable, high-performance infrastructure without the friction of hyperscale clouds. To maintain a pristine network and 99.98% uptime, we operate with transparent guidelines on what is and isn’t allowed on our platform.

Live Status

View real-time system performance and uptime history.

Billing Support

Reach our human support team for billing inquiries.

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Acceptable Use Policy

We welcome automation, testing, and demanding workloads, provided they do not harm other users or external networks.

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✅ Allowed & Encouraged Use Cases

  • Marketing & SEO Tooling: Running Screaming Frog, Puppeteer, ScrapeBox (on your own properties or with consent), and analytics dashboards.
  • Social Media Management: Operating automated social media managers, content schedulers, and ad trackers.
  • Trading & Automation: Forex trading algorithms (MT4/MT5), crypto nodes, and algorithmic trading bots.
  • Client Workspaces: Isolated environments for VAs, agencies, and secure remote development.

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❌ Strictly Prohibited

  • Malicious Activity: DDoS attacks, botnets, malware distribution, or credential stuffing.
  • Unlawful Scraping: Aggressive scraping without respect for robots.txt, spamming, or scraping protected personal data.
  • Spam & Phishing: Mass bulk emailing (spam) or hosting phishing pages.
Abuse Handling Guarantee: We prioritize investigation over blind termination. If we receive an abuse report, our human support team will review the claim. Unless the activity is blatantly illegal or causing critical network degradation, we will issue a warning and work with you to resolve the issue before taking action against your server.

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Service Level Agreement (SLA) & Uptime

Your workloads require stability. We don’t oversubscribe our nodes, and we back that with a concrete guarantee.
  • 99.98% Network Uptime SLA: We guarantee that our core network and hypervisors will be available 99.98% of the time in any given month.
  • Response Times: Our support team consists of real humans, not bots. We typically respond to technical and billing tickets within 10-30 minutes during operating hours (daily until 12:30 AM UTC).
  • Transparency: All maintenance windows and incidents are publicly logged at status.flashrdp.com.

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Billing & Cancellations

We believe in straightforward billing with no hidden fees or complex consumption metrics.
  • Flat-Rate Pricing: The price you see is the price you pay. No bandwidth overage surprises.
  • Instant Provisioning: From successful payment to server credentials in your inbox in under 3 minutes (typically ~60 seconds).
  • One-Click Cancellation: Cancel anytime directly from the Billing Panel. We don’t force you to jump through retention hoops or call a phone number to cancel.
  • Refunds: Refer to our Terms of Service for specific refund eligibility criteria.

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Security & Privacy

Your data is your own. We implement strict security measures to protect your infrastructure.
  • KVM Virtualization: True hardware-level isolation. No other customer can access your RAM, CPU, or storage layer.
  • DDoS Protection: Standard Layer-4 DDoS mitigation is included on all VPS and RDP plans to keep your services online during an attack.
  • Data Privacy: We do not sell your personal data. We only collect what is strictly necessary to process payments and provide the service. See our Privacy Policy for details.
Last modified on July 20, 2026